Following each mediation the participants fill out Program questionnaires. Here is a small sampling of what they had to say:

• "The mediators cut through the tape and helped resolve our problem without bitter feelings."
  
  

• "This process saves a great deal of time and money."
  
  

• "I much prefer the opportunity to meet as a group and discuss the issues in the hope of achieving an agreement in mediation. It just seems more civilized and fair."
  
  

• "Very professional, saves court time, and resolves differences quickly."
  
  

• "[The mediation was] led by an excellent mediator. [Mediation is a] good opportunity to speak face to face about relevant issues with the defendant."
  
  

• "I thought the mediation was fair and unbiased, objective and helpful."
  
  

• "Handled fairly and with compassion and understanding."
  
  

• "Very helpful - I think that all small claims should go through the mediation process. The mediator was particularly helpful in encouraging both sides to look at all of the ramifications."
  
  

• "The patience and cooperation of the mediators, together with their willingness to bring about an agreement have been extraordinary."
  
  

• "These folks have a tough job - but they were all great."